Working Title: Drivers License ClerkJob Class: Customer Service Specialist, IntermediateAgency: Public Safety Dept
Job ID : 77199
Location : St. Paul
Telework Eligible : No
Full/Part Time : Full-Time
Regular/Temporary : Temporary
Who May Apply : Open to all qualified job seekers
Date Posted : 06/04/2024
Closing Date : 06/17/2024
Hiring Agency/Seniority Unit : Public Safety Dept / Public Safety-AFSCME
Division/Unit : DVS Administrative Svcs 2 / DVS Exam Region 1C
Work Shift/Work Hours : Day Shift / 8:00 AM - 4:30 PM
Days of Work : Monday - Friday
Travel Required : No
Salary Range: $19.57 - $25.95 / hourly; $40,862 - $54,183 / annually
Classified Status : Classified
Bargaining Unit/Union : 206 - Clerical/AFSCME
Work Area : Town Square - 445 Minnesota St, St Paul, MN 55101
End Date : 06/30/2025
FLSA Status : Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : No
The work you'll do is more than just a job.At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.This posting will be used to fill up to two vacancies.This position exists to promote public roadway safety by the administration of prescribed vision screening, knowledge, oral tests for motor vehicle operators so that only qualified individuals obtain a Minnesota driver’s license. This position is responsible for conducting all inside office procedures.Minimum Qualifications
Ability to communicate with others and understand information; read, write and respond to customers in fluent English.
Cashiering and basic math skills in order to collect, count, reconcile and complete daily transactions.
Ability to provide in-person customer service in a high volume, stressful environment.
Ability to provide prompt, courteous and accurate information to customers on the phone or in person (face to face contact).
Typing-Keyboarding skills.
Data entry skills sufficient to enter data onto paper forms and computer entry screens.
Qualifications
Face to face customer service experience in a business with high volume customer traffic within the last five years.
Cash handling experience.
Ability to problem solve while working independently.
Experience with basic office equipment and Internet.
Ability to pay close attention to detail.
Foreign language skills.
Legible penmanship.
Excellent attendance and dependability.
Graduate of one of the following public sector training programs: Project for Pride in Living, HIRED, Goodwill Easter Seals, Twin Cities Rise, Takoda, Hmong American Partnership, CLUES or similar Department of Employment and Economic Development (DEED) sponsored workforce development programs.
Knowledge of a written and spoken second language (e.g., Spanish, Hmong or Somali) and English sufficient to translate messages from one language to the other, while maintaining message content, context, and style.
The ability to work cooperatively with individuals from diverse backgrounds and underserved communities.
Physical RequirementsRequires occasionally moving and transporting such articles as file folders and small tools. May need to maintain a stationary position for long periods of time while carrying out job duties.Additional RequirementsThis position requires successful completion of the following:It is the policy of the Department of Public Safety that all employees submit to a background investigation prior to employment, includes the following components:1) criminal history2) reference check3) credit check4) fingerprints (EDL)5) US citizen checkAN EQUAL OPPORTUNITY EMPLOYERMinnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.