Client Relationship Representative

Job DescriptionWe are seeking a motivated and detail-oriented Client Relationship Representative to join our team in Washington, DC. This position is ideal for individuals who thrive in client-facing roles and are passionate about providing top-tier service. You will serve as a key point of contact for our clients, ensuring their needs are met with professionalism and efficiency.ResponsibilitiesAct as the primary liaison between the company and assigned clientsManage and nurture existing client accounts to ensure satisfaction and retentionCoordinate with internal departments to deliver on client expectationsResolve client issues promptly and efficientlyTrack client feedback and provide input to improve servicesPrepare reports on client interactions and outcomesSupport new client onboarding and implementation processesMaintain accurate records of all communications and activities in CRM systems