Customer Service Representative

Job DescriptionWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our Washington, DC team. This role involves direct interaction with customers to resolve inquiries, provide support, and maintain satisfaction. The ideal candidate is professional, articulate, and committed to delivering outstanding service in every interaction.ResponsibilitiesRespond to customer inquiries via phone, email, and internal systemsProvide accurate information regarding products, services, and company policiesResolve customer issues efficiently while maintaining a positive demeanorDocument customer interactions and update internal databasesCollaborate with internal departments to escalate or resolve complex issuesIdentify opportunities to improve customer service processesFollow up with customers to ensure their needs are fully met