Client Relationship Representative

Job DescriptionWe are currently seeking a dedicated and proactive Client Relationship Representative to join our Washington, DC team. This role is crucial in maintaining long-term partnerships and ensuring client needs are met with efficiency and care. You will act as the key point of contact for clients, managing communications, resolving issues, and contributing to the overall customer experience strategy.ResponsibilitiesServe as the primary liaison between clients and internal teamsDevelop and nurture long-term client relationships through consistent communicationIdentify client needs and provide tailored solutionsAddress inquiries and resolve issues in a timely, professional mannerMonitor client satisfaction and implement feedback initiativesMaintain accurate records of client interactions and updatesCollaborate with departments to ensure project timelines and expectations are metPrepare reports on client status, trends, and improvement opportunities