Operations Manager

Develop, recommend, implement and manage the operational department’s annual and long term goalsConduct daily briefing with management on current key activitiesEnsures optimal compliance with corporate focus audit, local health and safety, and other statutory regulationsEvaluates changes in guest needs, guest mix and competitive set. Recommend appropriate products/services and operational changes as necessaryAnticipate and address guest issues, establish proactive processes to promote guest satisfactionCommunicate in an effective and timely manner with General Manager and Executive Committee on matters which require their attentionRepresent the Brand in projecting a credible image to the market, residents and colleagues alikeBe present to personally welcome key residents and patrons, and entertain key accounts’ representativesHelp to ensure all Marketing and PR Communications materials are in compliance with the Brand Marketing guidelinesBe visible around the hotel and show an active interest in our colleagues’ welfareHelp and support in establishment of positive owner relations through proper and appropriate communications with the appointed Owner’s representativeFollow appropriate protocol in communicating with the appointed Owner’s representative and keep the General Manager informed of such communications