Customer Support Specialist

Job DescriptionSwift 7 Consultants is seeking a highly motivated and customer-focused Customer Support Specialist to join our team in Cincinnati, OH. The ideal candidate will be the first point of contact for our clients, ensuring efficient and professional support through various communication channels. You will play a crucial role in enhancing customer satisfaction and maintaining high service standards.ResponsibilitiesRespond to customer inquiries via phone, email, and live chat in a professional and timely mannerResolve product or service issues by clarifying the customer's concerns and determining the best solutionMaintain detailed records of customer interactions and transactionsCollaborate with other departments to escalate and resolve complex issuesProvide feedback to management regarding customer concerns and trendsFollow up to ensure customer satisfaction and problem resolutionIdentify opportunities for process improvement and contribute to team projects