Job Description
We are seeking a proactive and detail-oriented Customer Support Assistant to join our dynamic team. This role will be responsible for assisting customers with inquiries, resolving issues, and ensuring a smooth and positive experience. The ideal candidate will have excellent communication skills, a problem-solving mindset, and the ability to work in a fast-paced environment.ResponsibilitiesRespond to customer inquiries via phone, email, and live chat in a timely and professional mannerResolve customer concerns and escalate complex issues to the appropriate departmentMaintain accurate records of customer interactions and transactionsProvide product and service information to customersCollaborate with team members to improve processes and enhance customer satisfactionFollow company policies and procedures to ensure quality and compliance