Customer Support Manager

Job DescriptionWe are currently seeking a Customer Support Manager to lead our customer service team and ensure the highest level of support for our clients. The ideal candidate will be a strong communicator, a natural leader, and have a deep understanding of customer service strategies. This role requires the ability to analyze support trends, implement process improvements, and maintain a positive customer experience.ResponsibilitiesOversee and manage the daily operations of the customer support teamDevelop and implement customer service policies and proceduresMonitor support performance metrics and implement improvementsTrain, coach, and mentor team members to enhance service qualityResolve complex customer issues and escalate when necessaryCollaborate with other departments to align support initiativesPrepare reports on customer interactions, feedback, and trendsEnsure compliance with service standards and company values