Customer Support Specialist

Job Title: Customer Support SpecialistLocation: Cincinnati, OHCompany: Shine Social BrandJob Description:We are seeking a dedicated and enthusiastic Customer Support Specialist to join our dynamic team, responsible for providing exceptional service to our valued customers. In this role, you will serve as the first point of contact for customer inquiries, ensuring they receive timely and effective assistance.Salary Range: $45,000 - $55,000 per year, based on experience.Key Responsibilities:Respond promptly to customer inquiries via phone, email, and live chat.Provide accurate information and effective solutions to resolve customer issues.Maintain a high level of product knowledge to assist customers effectively.Document customer interactions and feedback accurately in the CRM system.Collaborate with team members and other departments to improve service quality.Identify trends in customer inquiries and provide feedback for process improvements.