Customer Service Assistant

Job DescriptionWe are seeking a Customer Service Assistant to join our dynamic team in Cincinnati. This role is ideal for an individual who excels at communication, problem-solving, and building positive relationships with customers. As part of our service team, you will be the first point of contact for clients, ensuring their inquiries are handled efficiently and professionally.ResponsibilitiesRespond to customer inquiries via phone, email, and in person.Provide accurate information about products and services.Assist in processing orders, returns, and exchanges.Maintain records of customer interactions and transactions.Escalate complex issues to appropriate departments when necessary.Support the customer service team in achieving performance targets.Contribute to maintaining a positive and professional company image.