Job Description
Swift 7 Consultants is seeking a highly motivated and detail-oriented Customer Service Agent to join our growing team. This individual will play a key role in supporting our clients by delivering prompt, professional, and high-quality service. If you thrive in a fast-paced environment and enjoy solving problems while helping others, this is the perfect opportunity for you.ResponsibilitiesRespond to customer inquiries via phone and email in a timely and professional mannerResolve product or service issues by clarifying complaints and providing appropriate solutionsMaintain accurate records of customer interactions and transactionsFollow communication procedures and policiesCollaborate with internal departments to ensure smooth service deliveryIdentify opportunities to enhance customer satisfaction and retention