Analyst, Client Success

Curinos is seeking a Client Success Analyst to help our clients transition effectively to a digital-first world – optimizing customer-facing channels for sales and service, including the branch network, ATMs, staffing and digital (online/mobile). In this role, you will enhance the value of our SaaS data and analytical solutions by guiding clients through data gathering, product implementation and onboarding, supporting day-to-day analytic and service needs, and aiding efforts for retention and renewal. On a daily basis, you will work with client teams to tackle their individual challenges, such as data collection, data quality assurance, how to best utilize Curinos data to answer their pressing questions and the best approach to leveraging insights to drive impact.Client Implementation and On-boarding:On a monthly and semi-annual basis, serve as the lead for data collection for the distribution product set.Manage project timelines and deliverables for client implementationsPartner with engineering and data teams to execute implementations effectivelyDefine business requirements for new solutions implementations and/or existing client enhancementsIdentify and develop processes that improve efficiency of data and research reportsClient Success Support:Know your clients’ strategies and data inside and outSynthesize data-driven insights from our solutions and present findings to key client stakeholdersBuild impactful client relationships by serving as the primary point of contact for the client team, including leading client calls and in person meetingsProvide clients with timely support for questions about both our solutions platform and industry experienceDesign and lead solutions training sessions to help our clients find value in the analytics and tools they license from CurinosOther:Identify product issues or opportunities for our clients, develop hypotheses, and engage in solutions brainstormingPartner closely with the technical solutions teams to deliver actionable results