Senior Business Analyst, Product Management

NBCUniversal Advertising Platforms & Operations (AP&O) is responsible for the product development, project management, and day-to-day operations of NBCUniversal’s full advertising technology suite. From product management to program management to sales operations, our division services both internal and external customers in support of NBCUniversal’s $10B+ annual advertising business. Together, we’re building the platform that powers the future of advertising at NBCU.The Platform Solutions team provides support and builds business solutions for Sales, Planning, Marketing, Research, Account Management, and Finance departments across a national and global ad sales landscape. As a Senior Business Analyst, you will support NBCUniversal’s National Ad Sales team in the development and execution of all Ad Sales processes in Salesforce.Reporting to the Senior Director, Product Management, you will:Support the existing NBCU Ad Sales processCollaborate with National Sales, Marketing, Research, Finance, Account Management, and Sales Operations leaders on Ad Sales process enhancementsValidate proposed enhancements, evaluate technologies to support enhancements, and work with IT to implement changesShare best practices with Platform Solutions and Salesforce Support teamEnsure accuracy of Ad Sales data (i.e., accounts, contacts, opportunities)Execute data quality and data validation activities on a regular basis, including automatic and manual data cleansingEnsure security and sharing settings are accurate for designated Salesforce users (i.e., role hierarchies, sharing rules, public groups)Respond to escalated support tickets and research and rectify issues with L1 SupportModify documentation as needed for supported properties, and work with Ad Sales’ Center of Excellence (COE) on changes to templates, training materials, quick reference guides, etc.Remain current on vendor enhancements as new releases are introducedHelp maintain third-party vendor relationships and handle access for users across the portfolioField process questions and research issues such as client/agency reassignments, deal/opportunity ownership changes, incentive compensation issues, and invoice assignmentsCollaborate with COE to deliver training for new hires and on new capabilities