Enterprise Customer Success Manager

The Enterprise Customer Success Manager will own a book of business of Wix enterprise accounts, be a trusted partner and consultant, and provide guidance on launching and optimizing their Wix deployment following web development best practices. Partner with Product teams to create tailored customer onboarding workshops and trainings based on predetermined business requirementsRespond to customer inquiries about product questions and provide solutions to complex use cases and workflowsConduct customer business reviews to assess progress against desired business outcomes, determine opportunities for deeper feature engagement and measure and communicate the impact of Wix on the customer’s businessFoster customer health through periodic website reviews that facilitate new feature adoption and drive continuous business value throughout the customer’s lifecycleIdentify growth opportunities and facilitate the renewal process with enterprise customersCollaborate with the marketing team to identify customer references and case studiesAct as the voice of the customer with the Wix product team, helping shape the evolution of the product  At this time we are seeking NY-based candidates or candidates who can commute to our office in New York City. Our employees work in a flexible hybrid model and are expected to be in the office 2 times per week.