We are seeking an enthusiastic and customer-focused Server to join our restaurant team. The ideal candidate will be passionate about creating exceptional dining experiences and have a natural ability to connect with guests. This position offers competitive earnings through tips and base pay, with opportunities for growth based on performance. You’ll join a culinary and front of house team that's dedicated to creating a destination dining experience centered around regionally-sourced, healthy, quality foods that honor both the land and local farmers.
TO APPLY (and read the full job description) see: https://jobs.gusto.com/postings/jubilee-railroad-wilderness-lodge-server-6b8b6147-b4d2-4adb-8d58-ccb15390544e
Other available jobs can be found here (scroll down): https://jobs.gusto.com/boards/jubilee-railroad-wilderness-lodge-79c536fe-6d74-4357-9d2e-c41b5a479cd4
Our kitchen and restaurant philosophy emphasizes relationships with regional and organic producers, reflecting our commitment to environmental stewardship and community connection. This position offers an opportunity to join our hospitality and restaurant team that is expanding and developing a 43-acre property, featuring historic caboose lodging, vintage cabins, a farm-to-table restaurant, scenic campground facilities, a year-round stream, a meadow for events, and connection to myriad hiking trails.
As part of Jubilee Railroad's broader vision, our restaurant team members are encouraged to develop deep knowledge about our unique wilderness setting, local food systems, and the transformative educational work happening on site. We believe that every role in our restaurant contributes to creating an atmosphere of genuine care and hospitality, where staff members share their enthusiasm with guests through knowledge of our local farms and the rich biodiversity of the Siskiyou County region. We are located amidst the magical wilderness of Mount Shasta, at the eastern gateway to the "Klamath Knot", a global biodiversity hotspot. We are in a densely-forested, spring-fed valley, at the base of a Jurassic-period crystalline rock formation and State Park connected to the Pacific Crest Trail!
Key Responsibilities:
Guest Service Excellence
Create memorable dining experiences through attentive, personalized service
Anticipate guest needs and respond proactively to requests
Build rapport with guests through genuine engagement and active listening
Handle special requests and dietary requirements with care and attention
Resolve guest concerns promptly and professionally
Maintain awareness of guest satisfaction throughout their dining experience
Service Duties
Welcome guests with genuine warmth and professional courtesy
Make knowledgeable menu recommendations based on guest preferences
Take accurate food and beverage orders, including modifications
Ensure proper timing and delivery of all courses
Process payments accurately and efficiently
Maintain cleanliness of tables and service areas throughout shift
Knowledge & Expertise
Master menu knowledge, including ingredients, preparation methods, and allergies
Stay current on daily specials and their preparations
Understand and suggest wine and beverage pairings
Follow all food safety and sanitation procedures
Maintain knowledge of POS systems and payment processing
Opening Responsibilities
Arrive punctually
Review daily specials and menu changes
Check station setup and cleanliness
Stock service stations with necessary supplies
Prepare garnishes and service items
Attend pre-shift meetings
Closing Responsibilities
Complete assigned side work
Clean and reset tables for next service
Restock service stations
Balance sales receipts and cash
Assist with cleaning common areas
Complete closing checklist
Required Skills & Qualities
Customer Service Excellence
Natural ability to engage with guests and build rapport
Exceptional listening and communication skills
Positive attitude and professional demeanor
Ability to maintain composure in fast-paced situations
Strong problem-solving abilities
Genuine desire to exceed guest expectations
Professional Capabilities
Outstanding multitasking abilities
Excellent memory for guest preferences and order details
Physical stamina to stand and walk throughout entire shift
Ability to carry heavy trays and multiple plates
Strong time management skills
Team-oriented mindset
Basic math skills for handling payments and tips
Physical Requirements
Ability to stand and walk continuously during 6-8 hour shifts
Capable of lifting and carrying up to 30 pounds
Able to bend, reach, and move constantly during service
Manual dexterity to carry multiple plates and service items
Additional Requirements
Flexible schedule including nights, weekends, and holidays
Food Handler's Certification (or ability to obtain)
Alcohol service certification
Previous service experience preferred
This position requires working in a fast-paced environment with variable schedules.
Pay & Benefits
Pay: $16.50/hour
Job Type: Part-time/hourly
Paid sick leave
Employee discounts on lodging, dining and retail items
Access to training and professional development
Training begins in March 2025 and work begins in April 2025 in Dunsmuir, CA