Program Support Coordinator
Professional and Continuing Education
Summary of Job Details
The Program Support Coordinator plays a vital role in supporting the administrative and operational functions of UCSB PaCE, ensuring the seamless execution of lifelong learning programs and customer service initiatives. Working under the general supervision of the Customer Success and Outreach Manager, the incumbent is responsible for maintaining data integrity, facilitating course and instructor approvals, providing customer support, delivering training, and assisting with data management processes. Key responsibilities include managing PaCE's Student Information System (SIS) by handling bulk enrollments, third-party program coordination, and maintaining course records. Supports instructors and students by overseeing teaching agreements, monitoring course approvals, and ensuring accurate course setup in collaboration with Program Managers and the Instructional Designer. Additionally, provides exceptional customer service, addressing inquiries, resolving issues, and assisting with applications, transcripts, and certificates. Also develops and delivers training for Program Managers and instructors; maintains documentation, and updates process materials to ensure operational efficiency. Supports recurring data transactions, including UCSBnetID processing and troubleshooting. Through these efforts, the Program Support Coordinator contributes to the overall success of PaCE programs, fostering a high-quality learning experience for students and instructors alike.
Required Qualifications
Bachelor's Degree in related area and / or equivalent combination of education and experience.
Continuing education in related field.
1-3 years of experience in maintaining records in Student Information Systems or similar system.
1-3 years of experience with MS Office Suite, Google Workspace, Zoom, and similar online collaboration platforms.
Demonstrated, excellent interpersonal and writing skills for collegial and professional exchanges with diverse audiences including students, parents of students, faculty, and staff.
Good verbal and written communication skills, active listening, critical thinking, multi-task, and time management skills.
Demonstrated ability to function effectively as a member of a team as well as independently, and to execute numerous tasks with demanding time frames.
Possess methodical approach to problem-solving; Ability to follow documented processes as well as producing documentation.
Thorough knowledge of administrative procedures and processes including word processing, spreadsheet, and database applications.
Special Conditions of Employment
Satisfactory conviction history background check
UCSB is a Tobacco-Free environment.
Days/Hours: Mon-Fri, 8:00am-5:00pm
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Application review begins 7/24/25
Apply online at https://jobs.ucsb.edu
Job #79580