Customer Service Assistant

Job DescriptionWe are seeking a Customer Service Assistant to join our growing team in Madison, WI. In this role, you will be responsible for supporting clients and candidates by handling inquiries, managing communication, and ensuring a seamless service experience. The ideal candidate is detail-oriented, empathetic, and skilled at problem-solving in a fast-paced environment.ResponsibilitiesRespond to customer inquiries via phone, email, and in-person with professionalism.Maintain accurate records of client and candidate interactions.Support daily office operations and administrative tasks.Assist in scheduling, follow-ups, and candidate coordination.Provide timely solutions to customer concerns and escalate issues when necessary.Contribute to improving customer satisfaction and service quality.