Customer Support Assistant

Job DescriptionWe are currently seeking a dedicated Customer Support Assistant to join our team in Madison, WI. In this role, you will be the first point of contact for customers, offering timely and professional assistance to resolve inquiries, issues, and service requests. You will work closely with internal departments to ensure smooth service delivery and foster long-term client satisfaction.ResponsibilitiesRespond to customer inquiries via phone, email, and ticketing system in a timely and courteous mannerResolve customer complaints efficiently, ensuring a high level of satisfactionMaintain accurate records of customer interactions and transactionsCollaborate with other departments to escalate and resolve complex issuesProvide product/service information to clients as neededFollow communication procedures, guidelines, and policiesAssist in improving customer service processes