Job Description:
We are currently seeking a reliable and detail-oriented Customer Support Assistant to join our team. The ideal candidate will play a key role in maintaining client satisfaction by providing efficient, courteous, and professional support. This position requires strong communication skills, a proactive mindset, and the ability to handle multiple tasks in a fast-paced environment.Responsibilities:Respond to customer inquiries via phone, email, or ticketing system in a timely and professional mannerAssist in resolving client issues by identifying problems and providing appropriate solutionsMaintain accurate records of customer interactions and transactionsCollaborate with internal departments to ensure customer concerns are addressed efficientlyMonitor and follow up on pending issues to ensure resolutionProvide product and service information to clientsSupport administrative tasks related to client service processes