Job Details

ID #54249749
Estado Texas
Ciudad Houston
Full-time
Salario USD TBD TBD
Fuente Texas
Showed 2025-07-30
Fecha 2025-07-30
Fecha tope 2025-09-28
Categoría Salud
Crear un currículum vítae
Aplica ya

Patient Experience Coordinator / Receptionist

Texas, Houston, 77001 Houston USA
Aplica ya

We are currently seeking a highly motivated and professional Patient Experience Coordinator / Receptionist to join our healthcare team. This front-line position plays a vital role in ensuring every patient receives exceptional care from the moment they walk through our doors or contact our office.

Hourly Pay: $14.00

Location: Houston, TX

Employment Type: Full-Time

Key Responsibilities Include:

✅ Front Desk Operations

Greet patients and visitors with professionalism and warmth

Manage phone calls, emails, and walk-in inquiries

Keep reception area clean and organized

Process doctor-ordered services (MRIs, referrals, etc.)

✅ Patient Intake & Checkout

Register and update patient information

Verify insurance coverage

Schedule and manage appointments

Ensure smooth check-in/check-out

✅ Email & Communication

Check and respond to emails timely

Forward key messages to the doctor

✅ Customer Service & Patient Education

Assist with patient inquiries

Help patients understand services and treatment plans

Encourage and track Google reviews from new patients

✅ Marketing & Spinal Screenings

Represent the clinic at community events

Perform spinal screenings and educate the public on services

Schedule appointments and collect deposits on-site

✅ Insurance & Billing Support

Verify insurance prior to appointments

Review financial policies with patients

Work with insurance providers to ensure proper billing

✅ Sales & KPIs

Meet weekly and monthly sales goals

Track service inquiries, conversions, patient satisfaction, and referrals

✅ Appointment & Lab Coordination

Schedule chiropractic care and lab testing

Communicate with attorneys for PI patients as needed

Coordinate UPS lab pickups

✅ Data Entry & Records

Accurately update electronic health records (EHR)

Maintain strict confidentiality of patient info

✅ Conflict Resolution & Team Support

Handle patient concerns calmly and effectively

Work closely with medical and admin staff for daily flow

Who We're Looking For:

Excellent verbal and written communication skills

Strong attention to detail and multitasking ability

A team player with a positive attitude

Prior experience in a healthcare or customer service role is a plus

Bilingual (English/Spanish) a bonus, but not required

How to Apply:

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