Job Responsibilities
Working as a Subject Matter Expert with the Dallas Office Training Design Team to create and/or update training programs (5%)
Validating learning retention (through Knowledge and Behaviors) of training courses/programs that are in pilot (new or existing status) (25%)
Preparing in-venue Training Manager for small/large-scale training rollouts (15%)
Assisting the New Venue Openings training team as new programs/courses rollout (5%)
Overseeing the implementation of training programs for existing and new Venues in their assigned region(s), verifying brand standard of training execution and ongoing training (25%)
Participating in the selection, onboarding, and ongoing development of the in-venue Training Team (15%)
Partnering with National Director of Operations and Director of Operations to listen, consult, and influence through data-driven recommendations to further enhance and development training programs in assigned region(s) (10%)
Critical Skills & Experience Requirements
HS Diploma (Req), Bachelor’s Degree in Business Management or Human Resources Management (Pref)
3+ years extensive experience in the hospitality industry (Req)
3+ years extensive experience in the training industry (Req)
3+ years hospitality/retail leadership experience – leading a team (Req)
1+ year new location opening experience (Pref)
1+ year live facilitation experience (Pref)
1+ year virtual facilitation experience (Pref)
1+ year schedule writing with labor forecast influence (Pref)
Computer Skills – Advanced skills in Microsoft Office (Excel, Word, PowerPoint, and Outlook), HotSchedules and Learning Management System
Strong interpersonal and communication skills to clearly convey essential information with cross-functional teams
Adaptable growth mindset, works well in an iterative environment, and seeks and welcomes feedback to improve results
Energized by the opportunity to work on varied projects, with the ability to be a strong utility player who can support and advance a range of key programs
Proactive thinker able to prioritize and lead multiple processes and timelines through a strong ability to plan, organize, and coordinate training rollouts
Use and demonstrate ability to facilitate materials to various audiences (Sr. Leadership to Hourly Playmakers), through multiple learning channels, and tools to support a broad array of learners and learning objectives, such as digital learning (videos, eLearning, online tools), virtual instructor-led training, instructor-led training, job aids, gamification, simulations, assessments, coaching, and mentoring
Diagnose training needs and work with the leadership team to prescribe an action plan to maximize Venue results (i.e., reduce turnover, foster internal growth, improve Player satisfaction results, and improve training completion). Then, follow with Venue leadership on progress to action plan.
ADAThe above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.EEO StatementTopgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.