Regional Operations Senior ManagerDescriptionAt Moss Adams, we champion authenticity. For us, that means fostering a culture of talented people who care—about you, about our clients, and about our communities. Here, you’ll work towards our mission of empowering others to embrace opportunity, growing as a leader along the way. Our firm’s size, middle-market clients, customized career paths, and supportive culture make this a reality. Join a values-driven firm where you’ll have fun while solving complex and interesting business challenges.The Regional Operations Senior Manager is an integral part of the Operations Field team and is responsible for the oversight and overall performance of the Operations support teams across multiple office locations within their assigned geographic region. Operations support teams include those team members tasked with operational management, administrative and office services/facilities support functions. This position partners closely with Operations team leaders, firm leadership and regional leadership (e.g. regional Partners, HR, Finance) to implement operations initiatives including developing effective and efficient administrative and facilities policies, leading firm initiatives, supporting regional goals and alignment with the firm’s strategic priorities.This role is responsible for promoting the adoption of new processes and technology throughout their teams and regions. Additional responsibilities include accountability and analysis of key performance indicators and operational guidelines to improve business operations and financial performance. Successful individuals must demonstrate a track record and passion for collaboration and relationship management, developing and empowering great teams through strong leadership.Individuals who thrive at Moss Adams exhibit the following success skills – Collaboration, Critical Thinking, Emotional Intelligence, Executive Presence, Growth Mindset, Intellectual Curiosity, and Results Focus.Responsibilities:
Manage the overall performance and engagement of the region’s operational management, administrative support and office services/facilities functions which includes administrative support for Partner and Sr. Managers, office management, onsite maintenance of workplace technology, facilities, regional meeting and events, and document management
Oversee hiring, training and development, performance management and headcount distribution of regional administrative support teams to ensure optimal productivity and quality standards are maintained while meeting client expectations in terms of customer service, efficiency, and cost-effectiveness
Oversee all regional facilities including maintenance, local vendor management, workplace technology updates, remodel projects, relocations, and integration of acquisitions
Partner with regional, office and firm leadership to balance business needs and client expectations related to firm initiatives and process improvement, bridge gaps and recommend solutions in support of mutual goals, and act as trusted advisor
Maintain accountability to operational guidelines and standards; including but not limited to staffing levels, controllable expenses, and facilities maintenance standards
Lead and execute on firm initiatives, operational strategies, and process improvements for enhanced consistency, optimization of administrative teams, and process alignment across region and/or client groups. Examples of initiatives include introduction of new technology, updates to workplace strategy, and process changes for tax assembly and client financial statement preparation
Leverage change management methodology and tools to drive improved adoption, promote higher utilization of and increase proficiency of firm changes that impact assigned regions and teams
Accountability for maintaining operational expenses of the region within operational guidelines, partnering with firm Operations leaders to forecast staffing and operating costs
Ensure that best practices are shared with other regions, across departments, and location(s); enforces firm policies and procedures, advises on developing new processes where appropriate
Collaborate closely with firm Operations leaders to analyze cross department operations, evaluating service levels of teams, progress against goals, identifying individual training and development needs, provide growth opportunities and/or address gaps in employee/departmental performance
Manage and/or participate in special projects by developing and executing against plans, budgets, and timelines
Qualifications:
Bachelor’s degree or equivalent experience required, emphasis in Operations Management, Business Administration, Finance, or a related field preferred
Minimum of 10 years of Operations-related experience in a complex organization required; including demonstrated involvement with building and leading high-performing teams and fostering an inclusive culture; experience in professional services environment preferred
Strong executive presence and demonstrated leadership skills, good judgment, and ability to effectively interface with employees and leaders at all levels within the firm
Ability to quickly build relationships to influence the accomplishment of organizational goals
Strong depth of business knowledge; ability to be strategic and manage the details
Strong ability to understand problems, think critically, and identify creative solutions
Ability to implement and manage change, introduce new processes and systems to teams, and maximize adoption
Strong verbal and written communication skills including the ability to articulate complex issues to stakeholders and leaders
Organizational and project management skills with ability to direct, manage, and review the work of others
Ability to travel as needed, approximately 10-15%
Moss Adams is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.Moss Adams complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected] local/state regulations require employers to disclose the pay range in job postings. While this is the typical range of pay for the position, actual pay may vary based on internal equity, knowledge, experience, skillset, and geographic location among other factors. It’s uncommon for an individual to be hired at the top end of the pay range. This position may be eligible for an annual discretionary bonus. For more information about our benefit offerings and other total rewards, visit our careers page.#LI-AM2Compensation Range (Denver Market ONLY): Compensation range for Colorado: $133,000 - $170,000Primary Location Dallas, TXOther Locations Kansas City, KS, Denver, CO, Salt Lake City, UT, Albuquerque, NM, Houston, TXEmployee Status: RegularSchedule: Full TimeReq ID: 26769