User Operations SpecialistLocation: Hybrid, Exton, PAPosition Summary:We are looking for an experienced individual to support our operations team as a User Operations Specialist based in our Financial Operations group. We look after Bentley's overall user operations support, including contract management, records maintenance, and renewals/sales team’s support. If you have good communication skills, are well organized, possess strong technical and numeracy abilities combined with an ability to multitask and hold yourself accountable, then this is the role for you. Accuracy, good comprehension of complex processes and willingness to work under pressure at times are required.Your Day-to-Day:
CRM account and contract set up expertise.
Contract administration and invoice query resolution.
Support Renewal Representatives on contract renewals, providing invoice and contract corrections.
Processing SELECT Cancellations, new SELECT orders and new product orders
Maintain SAP contract subscription records for contact, product, pricing accuracy.
Abide by product/subscription policies and maintain financial controls.
Provide timely, professional and quality service to user base.
This is a full-time role expected to work 40 hours per week, hybrid in Exton, PA.
Requires sitting or standing at will while performing work on a computer (or any otherphysical requirements (https://www.bls.gov/ors/factsheet/visual-overview-of-physical-demands.htm) ). The role requires communication with managers, peers, and other colleagues of the company in person (on occasion), and by utilizing Microsoft Teams chat, calling, and meeting functions.
No travel is required with this role.
What You Bring to The Team:
2- 5 years’ experience working in a contract administration or shared services environment.
Excellent written and verbal communication skills with demonstrated professionalism in a results-oriented work environment.
Ability to demonstrate rational and logical decision-making and detail-oriented
Demonstrated skills and experience operating under a metrics-based performance model.
Knowledge of ERP/CRM Transformation Projects is highly regarded.
Proficient in MS Office Suite.
Team player – strong customer focus.
What We Offer:
A great Team and culture – please see our Recruitment Video. (https://www.youtube.com/watch?v=epJImnDsbYE&feature=youtu.be)
An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
Competitive Salary and benefits.
The opportunity to work within a global and diversely international team.
A supportive and collaborative environment.
Colleague Recognition Awards.
About Bentley Systems:Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,000 colleagues generate annual revenues of more than $1 billion in 194 countries. www.bentley.comEqual Opportunity Employer:Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, protected veteran status, religion, national origin, age, or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. EEO is the Law (https://www.eeoc.gov/sites/default/files/migratedfiles/employers/posterscreenreaderoptimized.pdf) and EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) documents provide additional information about your rights as an applicant under the law.Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination (https://www.bentley.com/wp-content/uploads/Bentley-EEOAA-Statement-of-Policy.pdf)Bentley participates in e-Verify / Bentley participate in e-Verify / Right to Work NoticeRequest an Accommodation:As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system. You can make an accommodation request by calling 610-458-5000 or sending us an email at [email protected] Opportunity Employer/Minorities/Females/Veterans/Disabled