About BenderFor over 75 years, Bender has been a market leader in providing electrical safety equipment to industries worldwide. Our wide portfolio of cutting-edge products ensure that people, equipment, and facilities worldwide are protected with the latest in electrical safety technology. Our worldwide network of over 70 offices, representatives, and partners offer comprehensive product, application, and technical support.Bender's core competence is electrical safety. With expertise in virtually every industry, Bender provides both the products and knowledge to meet the demands for customer-specific solutions. Always on the cutting edge, our portfolio of electrical safety solutions focus on a wide range of industries, from mainstay industries such as hospitals, mining, and manufacturing, to newly developed industries such as solar, wind, and electric vehicles. Our ongoing research and development in virtually all industries ensures that no matter the application, you can count on Bender to be your partner in electrical safety.BenefitsAt Bender Inc. we believe in providing a generous benefits package to our employees to help cover the always rising medical costs and keep them out of pocket spend very low. Bender Inc. covers 100% of insurance premiums for Medical, Dental, and Vision for eligible employees and their qualifying dependents. The benefits we offer to our employees include:· Medical (including prescription plan)· Dental· Vision· Short-Term Disability· Long-Term Disability· Health Care and Dependent Care Spending Account· Life Insurance· Safe Harbor 401k Plan, where the company contributes 3% of annual salary.· Employee Assistance Program· Vacation & PTO· Paid Maternity/Parental Leave· 12 Paid Holidays· Flexible Work Schedules with a great balance of working from home and in the office.Main Duties and Responsibilities
Prepare, review, and process all customer billing documents in SAP including credit memos and RMA's
Send invoices to customers using various transmission methods (mail, email, customer portals, etc.)
Work directly with customers on collection of credit card or deposit (advanced) payments for orders
Administer credit application process with customers
Collaborate with customer service and logistics departments daily through various communication channels
Assist in unblocking and blocking customer accounts
Collect and manage customer sales tax exemption certificates using the sales tax portal
Support customer service team for documentation required for export orders
Ensure accuracy of billing documents, including freight charges and sales tax
Drive efficiency and accuracy throughout the billing function in order to maintain and improve payment collection from customers
Upload customer invoices to customer portals
Other Duties
Works closely with accounting team colleagues to resolve disputed credit items.
Works closely with customer service colleagues to resolve order entry issues
Assist with clearing customer accounts in SAP as needed
Other ad hoc assignments and duties as needed
Educational and Experience Requirements
High school education or equivalent.
At least 5 years' experience in an office environment.
At least 5 years' business-to-business billing experience in a manufacturing or distribution environment.
Working knowledge of sales tax requirements and exemptions
SAP experience strongly preferred
Knowledge of Salesforce a plus
Highly efficient and strong technical capacity with Microsoft Office programs
Other Requirements
Customer/Client focused
Problem solving ability
Thorough attention to detail
Strong communication and collaboration skills
Possess confidentiality, integrity, and professionalism
Flexible with changing priorities and able to multitask efficiently
Willingness to learn new things
The above statements and information are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, skills required of personnel so classified. Nothing in this document is intended to exclude the opportunity for modifications or adjustment to the job or the manner of performing it consistent with the requirement to provide reasonable accommodations to the disabled. With or without accommodation, the essential functions must be performed. Employees unable to accomplish any functions may request reasonable accommodation's pursuant to the Americans with Disability Act. In addition, employee must follow all Bender Inc. Safety Policies and Procedures, as well as the safety requirements of our customers where applicable.We are an Equal Opportunity and Affirmative Action Employer.