Job Description:
We are currently seeking a Client Service Associate to join our growing team in Raleigh, NC. This role plays a crucial part in managing client relationships, providing exceptional service, and ensuring seamless communication between internal departments and our valued partners. The ideal candidate is proactive, detail-oriented, and passionate about delivering outstanding client experiences.Responsibilities:Serve as the primary point of contact for assigned clientsRespond promptly to client inquiries and provide timely solutionsCoordinate with internal teams to ensure project timelines and expectations are metMaintain accurate records of client interactions and service issuesIdentify opportunities to improve service processes and client satisfactionAssist with the preparation of client reports and presentationsSupport client onboarding and retention strategies