Service Communications Advisor

Job Description:We are seeking a professional and highly motivated Service Communications Advisor to join our dynamic team in Raleigh, NC. In this role, you will act as the key liaison between our service team and clients, ensuring seamless communication, timely updates, and a high standard of client satisfaction.Responsibilities:Act as the primary point of contact for client communications related to services and supportDeliver clear, consistent updates to clients regarding project timelines, service changes, and progress reportsCollaborate with internal teams to resolve client concerns and provide real-time solutionsMaintain detailed documentation of client interactions and service outcomesDevelop communication strategies to enhance client experience and engagementIdentify areas for service improvement and relay feedback to the appropriate departments