Customer Service Trainer

Job DescriptionWe are currently seeking a Customer Service Trainer to lead the development and delivery of training programs that ensure our customer service teams provide exceptional support. The ideal candidate will bring a passion for coaching, a talent for communication, and a deep understanding of customer service strategies.ResponsibilitiesDesign, implement, and update customer service training programsDeliver engaging in-person and virtual training sessionsEvaluate training effectiveness and make improvements based on feedback and performance metricsSupport onboarding and continuous education for customer service representativesCollaborate with leadership to identify skill gaps and training needsMaintain detailed training documentation and manualsMonitor compliance with quality standards and company procedures