Customer Service Assistant

Job DescriptionWe are seeking a dedicated and detail-oriented Customer Service Assistant to join our growing team in Raleigh, NC. The ideal candidate will serve as the first point of contact for our clients and ensure that all inquiries and concerns are resolved in a timely and professional manner.ResponsibilitiesRespond to customer inquiries via phone, email, and in-personResolve customer issues and escalate complex problems when necessaryMaintain accurate records of interactions and transactionsProvide detailed product or service information to customersCollaborate with internal departments to address customer feedbackEnsure high levels of customer satisfaction through consistent supportAssist with general administrative tasks as needed