Customer Service Representative

Job DescriptionWe are seeking a dedicated and detail-oriented Customer Service Representative to join our team in Raleigh, NC. The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a positive experience with our company. This position requires excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction.ResponsibilitiesRespond to customer inquiries via phone, email, and live chat in a timely and professional mannerAssist customers with product or service-related issues and provide appropriate solutionsDocument all interactions and maintain accurate records in the customer databaseCollaborate with internal departments to resolve complex cases and ensure follow-upIdentify opportunities to improve processes and customer satisfactionMaintain a calm and positive attitude when dealing with difficult situationsMeet performance goals related to response time, customer satisfaction, and resolution rates