Working Title: Supplemental Nutrition Assistance Program (SNAP) Quality Control Lead WorkerJob Class: Human Services Program Representative 2Agency: Human Services Dept
Job ID : 77626
Location : St. Paul
Telework Eligible : Yes
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers
Date Posted : 06/14/2024
Closing Date : 06/24/2024
Hiring Agency/Seniority Unit : Human Services Dept / MAPE DHS Central Office
Division/Unit : DHS - Central Office / CFS Quality Control Reviews
Work Shift/Work Hours : Day Shift, 8:00am - 4:30pm
Days of Work : Monday - Friday
Travel Required : Yes (travel required to meetings in MN, and potential for conference attendance out of state)
Salary Range: $30.55 - $45.02 / hourly; $63,788 - $94,001 / annually
Classified Status : Classified
Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE
FLSA Status : Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment.The work you'll do is more than just a job.At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.In the 2023 legislative session, the Governor’s Office, Minnesota legislature, and leaders for children and families worked in partnership to pass legislation establishing the Department of Children, Youth, and Families (DCYF) to create a sustainable, public face for children’s issues in state government. This new cabinet-level agency brings together programs centered on children and families, including child care and early learning, child support, child safety and permanency, economic support and food assistance, and youth opportunity. This position will become a part of DCYF. Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) (Within Minnesota or neighboring states) and flexible hours options are available .The Lead Quality Control Worker will provide Quality Control evaluation, analysis, and performance improvement for the Supplemental Nutrition Assistance Program (SNAP). This position is one of two Lead staff to focus on SNAP Quality Control operations with the goal of improving SNAP performance, avoiding federal sanctions, and assisting the Department of Human Services (DHS) in earning performance bonuses. The person in this position must have sufficient knowledge, skills, and abilities to evaluate SNAP Quality Control operations as they pertain to income maintenance programs and to improve the administration of the SNAP Quality Control. This position has extensive freedom to act and requires the ability to analyze, interpret and evaluate information and the ability to determine alternate solutions for better management of SNAP Quality Control. Job functions include ongoing SNAP Quality Control assessments of performance both statewide and at the county level, and feeds into the overall statewide SNAP corrective action plan.Responsibilities include but may not be limited to:
Conduct SNAP quality control second party reviews.
Participate in SNAP QC review and related meetings.
Assist DHS and counties and Tribes with analysis regarding SNAP Quality Control concerns.
Analyze SNAP-QC review findings for each county and on a statewide basis to determine trends and individual county deficiencies.
Develop, implement and monitor strategies to address SNAP quality control errors.
Provide coaching, mentoring, and training to quality control reviewers driven by findings of second party case reviews conducted by lead staff.
Minimum QualificationsTo facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held.Three (3) years of professional experience with SNAP/Food Programs. Experience must demonstrate:
Knowledge and understanding of SNAP policy, along with the laws and regulations which govern its operation sufficient to review case files to identify policy, procedural, or customer service errors or issue.
Working with eligibility systems such as MAXIS.
Lead Worker experience in a human services field.
Preferred Qualifications
Ability to work with diverse groups and multitask.
Ability to lead a team: skills in project planning and priority setting; assigning work and ensuring its completion; identifying and soliciting needed resources.
Conceptual, analytical and problem-solving skills including the ability to be flexible and bring creative solutions to unique problems regarding SNAP Quality Control
Variety of experiences working effectively with others from different backgrounds and cultures.
Additional RequirementsREFERENCE/BACKGROUND CHECKS – DHS will conduct reference checks to verify job-related credentials and a criminal background check prior to appointment.AN EQUAL OPPORTUNITY EMPLOYERMinnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.