Senior Manager, Partner Renewals Operations

We are looking for a seasoned Senior Manager to establish and manage a new Partner Renewals Operations team in support of our ServiceNow Store. This role is critical to help our Partners manage the on-time renewal of their customer subscriptions for apps that they sell on the ServiceNow Store.What you get to do in this role:Establish a team of 2-3 individuals to work with Store partners to understand and track status of their upcoming renewals and assist them with any questions or impediments on the renewals process, working with Sales Operations as neededBuild and own the end-to-end process / reports/ dashboards for Store renewals monthly and QE forecastingProvide regular and ad-hoc intelligence for renewals insights into business drivers, performance-to-targets and areas of risksEstablish and drive efficient and effective operational processes for your teamEstablish and communicate Store renewals policies, process, and best practices for our Store partner communityLead system and operational gap analysis to improve the Store partner renewal experience and on-time renewal rates and own working cross-functionally to drive resolutionWork with Store Partner and Sales Operations to monitor and manage system and data hygiene on Store renewals to ensure accuracy and completenessManage duties as required to drive accurate and frictionless close of business; month and quarter-end responsibilities