Senior Manager, Customer Master Data Operations

We’re looking for a strategic and data-driven Senior Manager, Customer Master Data Operations to lead the strategy and execution of customer and account master data management (MDM) across our commercial organization. This role plays a critical part in enabling effective field execution, optimizing customer engagement, and driving data-informed decision-making by ensuring the accuracy, consistency, and strategic alignment of healthcare provider (HCP), healthcare organization (HCO), and affiliations data.Key Responsibilities:Oversee the creation and maintenance of high-quality master data for HCPs, and HCOs, ensuring alignment with commercial business rules and compliance standards.Design master data standards that directly support commercial goals, including field force effectiveness, targeting, and segmentation.Maintain and monitor customer and brand-specific hierarchies and affiliations to support accurate territory alignment, brand reporting, and tailored engagement strategies across therapeutic areas.Support investigation requests that affect Incentive Compensation (IC) accuracy and field reporting and working with Data Operations to implement sustainable solutions to ensure IC data integrity and business continuity.Work cross-functionally with Commercial Insights, Sales, and Data teams to understand evolving business needs and continuously improve data assets that drive commercial performance.Collaborate with the Data Operations team to follow data quality standards, including validation rules, naming conventions, and change management protocols.Develop and manage data stewardship processes to ensure consistency, accuracy, and completeness of data, while identifying opportunities to streamline workflows and implement process improvements.Collaborate with Brand teams to ensure all data elements and related processes are thoroughly documented, maintained, and aligned with operational standards.