Vacancy caducado!
Grandstream Networks, Inc.
Is one of the top designers and award-winning manufacturers of innovative, high quality, and affordable IP telephony products for the SMB and enterprise market. Grandstream has been growing rapidly over the past 10 years. We are looking for energetic and curious individuals to hop onboard to bring our company to new heights!
Responsibilities and Duties
-Work with developers or test engineers on analyzing, replicating and testing reported bugs
-Work independently and with senior engineers on supporting customer base
-Communicate over the phone and through the help desk in order to resolve customers technical issues or concerns
-Telecommunications and network infrastructure emulation
Qualifications and Skills
-Possess basic to intermediate knowledge of networking protocols (TCP/IP, OSI, DNS, HTTP, DNS)
-Knowledge of real-time communication protocols such as SIP, H264, RTP and other VoIP protocols is a plus
-Detail-oriented and proactiveable to build personal knowledge of unfamiliar concepts and independently learn the product line with minimal supervision
-Experience in the tech or related telecommunications industry
-Highly experienced with fast paced customer service or call center environments
-Proficient in written and verbal communication
Benefits
-401K
-Medical, dental, vision
-Paid vacation and sick days
Job Type: Full-time
Experience:
relevant: 1 year (Preferred)
Vacancy caducado!