CourtSmart develops software for courthouses used to produce court records. We have been in business for 27 years and are the leading provider of this technology.
We are recruiting Tech Support Specialists, all levels, to implement and support our unique technology. We are looking for experienced IT Support Technicians looking for a career.
We are currently looking to hire full-time Tech Support Specialists at our office in North Chelmsford, MA. This is an on-site position, not remote. We offer an excellent work environment, great location, competitive compensation and good benefits including health, dental insurance and a 401K match plan. As an ESOP company, you will have the ability to qualify for equity ownership in the company, which can lead to a generous retirement plan.
Job Description:
Configuring Dell and HP servers/ workstations to operate our digital recording (audio/video) systems including network and database components
Complete Quality Assurance checks for CourtSmart system installations
Installation of CourtSmart's hardware and software at customer locations
Documenting site and support issues
Training technical and non-technical end-users in the operation of CourtSmart
Provide high-level support to customers both in-house and onsite via phone and remote connectivity
Troubleshoot customers' technical issues/escalate to Application Development as needed
Skills Needed:
Strong networking knowledge including TCP/IP, DNS, FTP, & SMTP
Technically proficient with the latest versions of Windows Server, MS SQL and troubleshooting these products
Strong written and verbal communication skills, accurate documentation is very important
Strong troubleshooting and diagnostic skills
Some knowledge of audio/video signal flow a plus
Experience in user support
We offer an excellent compensation and benefit package with an exciting future for qualified candidates who will help us grow. A RESUME is required for consideration.
If qualified, please respond with the "reply" button in the upper left corner and attach your resume and list the job title in the subject line.
CourtSmart Digital Systems is an equal opportunity employer.