Description We are seeking a dedicated and compassionate Patient Access Specialist! In this crucial role, you'll ensure a positive patient experience by efficiently managing the registration and admission process. Strong interpersonal skills, attention to detail, and adeptness in various administrative tasks are essential in our fast-paced healthcare environment.Joining the team offers numerous growth opportunities within the organization, making it ideal for individuals aspiring to a rewarding career in healthcare administration. Moreover, once you transition to permanent employment, you'll enjoy competitive compensation and a range of great benefits, including healthcare coverage, retirement plans, and opportunities for professional development. Apply today and make a difference in the lives of patients while building a fulfilling career in healthcare administration.Responsibilities:Patient Registration:
Greet patients and visitors in a friendly and professional manner, providing assistance and guidance as needed.
Collect and verify patient demographic and insurance information accurately and efficiently.
Register patients into the electronic health record (EHR) system, ensuring data integrity and compliance with privacy regulations.
Insurance Verification:
Verify insurance coverage and eligibility for patients, including obtaining pre-authorizations and referrals as required.
Communicate with insurance companies and third-party payers to obtain necessary authorizations and resolve coverage issues.
Educate patients on their insurance benefits, coverage limitations, and financial responsibilities.
Financial Counseling:
Assist patients in understanding their financial responsibilities, including co-pays, deductibles, and out-of-pocket expenses.
Provide information on available financial assistance programs, payment options, and resources for uninsured or underinsured patients.
Work collaboratively with billing and financial services staff to address patient concerns and resolve billing inquiries.
Appointment Scheduling:
Schedule patient appointments, procedures, and referrals accurately and efficiently, utilizing scheduling software or electronic systems.
Coordinate scheduling with other departments or providers to optimize patient flow and minimize wait times.
Confirm appointments with patients via phone, email, or text message, and provide necessary instructions or reminders.
Customer Service:
Serve as the initial point of contact for patients, families, and visitors, addressing inquiries, concerns, and requests promptly and professionally.
Maintain a welcoming and supportive environment for patients, demonstrating empathy, patience, and respect in all interactions.
Handle difficult or sensitive situations, escalating issues to appropriate personnel when necessary.
Requirements
High school diploma or equivalent required; associate's or bachelor's degree preferred.
Previous experience in healthcare administration, patient registration, or customer service preferred.
Familiarity with medical terminology, insurance billing processes, and electronic health records (EHR) systems is advantageous.
Strong communication and interpersonal skills, with the ability to effectively interact with diverse populations.
Excellent organizational skills and attention to detail, with the ability to multitask and prioritize responsibilities.
Proficiency in basic computer skills and data entry, with the ability to learn and navigate new software systems.
Commitment to maintaining patient confidentiality and adhering to HIPAA regulations.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .