National Sales Manager

Reports To: Chief Revenue OfficerDirect Reports: Sales and Service TeamPurpose and Scope:  The National Sales Manager is responsible for current and future sales and customer service for GTC Machining, LLC – to include current markets, new markets, and all related products. Responsible for managing the Sales team and providing clear communication to support customer satisfaction.Responsibilities:Plan, develop, and implement strategy for sales and business development:Maintain and grow existing customer accountsSpearhead business development initiatives that are consistent with the company’s overall strategy and meet financial targetsWork closely with PHX Chief Revenue Officer to manage major and critical developing accounts and coordinate the management of all accountsParticipate in the development and administration of new project proposalsResponsible for the collection, analysis, and reporting of sales related data and KPIs in an on-going effort to increase overall sales productivity and improve decision makingManage a robust gross margin review process to ensure targets are met or exceededEstablish and implement short and long-range goals, specifically those tied to sales strategy and budgeting for specific fiscal periodsLead the sales input into the company’s Sales Inventory Operational Planning (SIOP) process by providing accurate demand forecasts, aligning sales strategy with operational planning, and driving cross-functional collaboration for decision makingUnderstand, manage, and identify opportunities to reduce applicable costsPerforms other related duties as assigned or requestedPlan, implement, and manage customer support functions to provide exceptional customer service:Direct and coordinate company sales, service, and marketing functionsProvide exceptional customer service to customers through personal account management and standardized communication and service processes within the department Select, manage, and develop direct reporting staff in accordance with company policy and department Standard Work InstructionsManage, provide guidance, and delegate the following responsibilities within the Sales team (including, but not limited to):Data Entry accuracy and timeliness (i.e., quotes, customer orders, shipping documents, invoices, credits, etc.)Customer related document management (i.e., customer specifications and drawings, customer maintenance, customer purchase orders, customer pricing and associated price lists, customer cross reference, etc.)Customer order related freight management including ordering and coordinatingCross-functional account management (i.e., AR invoicing issues, fulfillment and delivery communications, quality corrective actions, etc.)Coach and evaluate current team members with a consistent cadenceReview, analyze, and support root cause corrective action (RCCA) efforts associated with any issues and exceptions impacting customer satisfaction (ex: OTD). Lead communication strategy to the customer for any exceptionsOwnership of customer pricing updates in systemsProactively review and communicate status of customer open order reports and shipment reports.Evaluate changes in stocking quantities based on customer demand and/or forecasts and work with functional groups to update downstreamFacilitate and communicate schedule priority changes both internally and externallyDevelop extensive product and market knowledge to support customers and train the Inside Sales team.Maintain, update & create standard work instructions (SWI) where appropriateCoordinate training of new hires in accordance with training documents and Standard Work InstructionsPlan, implement, and support operational improvements:Contribute to the evaluation and development of operational strategy and performance in conjunction with the executive teamRemain informed of all CI initiatives, champion continuous improvement efforts, and drive departmental improvementsCompile, understand, and improve relevant Sales, Inventory, and Operational Planning (SIOP) reports as it relates to shipments and backlogProvide input to the company’s growth and vision by updating, maintaining, and executing to the Sales and Business Development section of the company’s Business Plan and action items of the company’s One Page Strategic PlanParticipates in continuous improvement efforts by participating in the company’s Hoshin Kanri process, strategic planning initiatives, periodically leading A3 project teams, and driving departmental improvementsMaintains an organized, clean, and safe work area using 6S guidelines and participates in audits as requiredOperate within Company Parameters:Communicate and liaise with other functional managers and executives to understand all necessary needs for business development, and to ensure they are fully informed of sales objectives, purposes, and achievements.Ensure activities meet with and integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies, and general duty of careExecute all responsibilities according to lawful and ethical standards as established by company policies and proceduresKey Measures of Success:Gross MarginGross Sales to BudgetOn Time DeliveryOperating Cash FlowQuote Cycle TimeQuote Win Rate