Assistant Front Office Manager

Inspiring & engaging, as an Assistant Front Office Manager you will support Front Office, Royal Service, Fairmont Gold & Guest Services to ensure a seamless experience for all guests.What you will be doing: Lead and manage all aspects of the Rooms division to ensure all service standards are followed with friendly and engaging service.Create a positive & engaging culture within the Front Office DepartmentAssist in regular training, counseling and re-coaching to ensure consistency of service standards.Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.Maximize rooms revenue through participating in yield management meetings and implementing supportive agreed upon revenue management strategies and practicesAssist the Front Office Manager with administrative tasks including scheduling, projects and weekly trainings.Apply necessary precautions with regards to the hotel safety and hygiene standards (HACCP)Be well versed in hotel fire & life safety/emergency proceduresMaintain a high standard of personal appearance and hygiene at all timesPerform other reasonable duties assigned by the Management of the Hotel