Reservations Manager

As Reservations Manager at Fairmont Orchid, you will lead the day-to-day operations of the Reservations team, ensuring exceptional service standards, optimal room inventory control, and alignment with the hotel’s revenue and distribution strategy. You will act as a key liaison between Reservations, Sales, Revenue Management, and Front Office to drive performance and guest satisfaction in a luxury resort setting.What you will be doing:Oversee daily operations of the Reservations team (leisure, group and rooms control) providing coaching, scheduling, and support to ensure consistent service delivery in line with LQA and Corporate standards.Conduct regular team meetings, training sessions, and individual check-ins to promote development and consistency.Monitor and address guest and group feedback related to the reservations process.Ensure all reservations are processed accurately and in a timely manner, with attention to special requests, preferences, and VIP handling.Build and maintain strong relationships with internal and external partners including group organizers, Sales, and Conference Services.Collaborate with Sales, Revenue Management, Marketing, PR, and Operations to develop packages, rates, and processes while managing guestroom inventory and resolving capacity challenges.Maximize room revenue through participating in yield management meetings and implementing agreed-upon Revenue Management strategies and practices.Assist the Director of Revenue in generating and distributing key performance and operational reports