Borthwick Mortuary is hiring an Administrative Assistant.
If interested, please reply to this post with a description and attach your resume or call 808-522-9337.
Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.
JOB RESPONSIBILITIES
Prepares death certificates, Memorial packages and related items
> Photo editing
> Prepares service folders, acknowledgment cards
> Creates DVDs
> Orders items
Completes required permits and or certificates
Prepares and processes Military Honors
Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
Prepares and distributes daily schedules, reports, and documents
Receives and processes payments and contracts
Orders office supplies
Processes accounts payable transactions
Assists with the preparation of obituaries
Assists Location Management, Sales, Family Service Counselors and payroll as needed
Acts as backup to Receptionist
Greets family members and friends
Communicates client family’s needs promptly and accurately to the appropriate staff member
Conveys a sense of concern and empathy with client family members at all times especially when taking time and emotionally sensitive telephone calls as well as scheduling appointments with families
Responds to customer inquiries via telephone, email and in person
Responsible as accounts payable (AP) and accounts receivable (AR)
Maintains professional and cooperative relationships with county clerk, medical examiner and physicians
MINIMUM REQUIREMENTS
Education
High School or equivalent
Experience
1-2 years of experience at an office clerical or customer service capacity required
Experience working in a customer-focused and fast-paced professional environment required
Knowledge, Skills and Abilities
Strong knowledge and experience with office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
Advanced telephone skills
MS Office Suite (especially Word and Excel) experience required
Basic mathematics skills required
Good verbal and written communication skills
Strong organizational skills and detail oriented
High level of compassion and integrity
Ability to maintain confidentiality
Active listener
Employment Type: Full-time
Benefits
Medical, Dental, Vision, Flexible Spending Accounts (health care and dependent care), Sick Leave, Short-Term Disability, Long-Term Disability, Life Insurance, Voluntary/Accidental/Death or Dismemberment Insurance, Dependent Life Insurance, SCI 401(k) Retirement Savings Plan with Company match, Employee Assistance Program