Customer Support Specialist

Job DescriptionHype Tier is seeking a dedicated and detail-oriented Customer Support Specialist to join our growing Atlanta team. As the first point of contact for our clients, you will play a key role in providing exceptional support, solving issues, and ensuring a seamless customer experience. This role is perfect for individuals who thrive in fast-paced environments and are passionate about problem-solving and communication.ResponsibilitiesRespond promptly and professionally to customer inquiries via phone, email, and live chatTroubleshoot product or service issues and offer effective solutionsMaintain accurate records of customer interactions and transactionsCollaborate with internal teams to escalate and resolve complex problemsFollow up on customer feedback to ensure satisfaction and retentionContribute to knowledge base documentation and continuous improvement processes