Customer Support Specialist

Job DescriptionCaptura Hall is seeking a detail-oriented and dedicated Customer Support Specialist to join our growing team in Atlanta, GA. This role involves providing timely and effective support to our clients, resolving issues, and ensuring an exceptional service experience. The ideal candidate is proactive, organized, and has a strong ability to communicate clearly and professionally.ResponsibilitiesRespond promptly to customer inquiries via phone, email, and ticketing systemsResolve customer complaints and provide appropriate solutions within defined timeframesMaintain accurate records of customer interactions and transactionsFollow up with customers to ensure full resolution of issuesIdentify recurring issues and suggest process improvementsCollaborate with internal teams to ensure service consistencyProvide product and service information to customersSupport onboarding of new clients with necessary guidance and training