Customer Support Assistant

Job DescriptionWe are seeking a highly motivated and detail-oriented Customer Support Assistant to join our team in Atlanta, GA. The ideal candidate will be responsible for addressing client inquiries, resolving issues efficiently, and maintaining a high level of customer satisfaction. This role is critical in ensuring smooth communication between the company and its clients.ResponsibilitiesRespond promptly and professionally to customer inquiries via phone, email, and internal systemsResolve product or service problems by clarifying the customer's issue and determining the best solutionMaintain detailed and accurate customer records in the company databaseCollaborate with internal departments to find timely and effective solutions to customer concernsFollow up with customers to ensure full resolution of issuesAssist with administrative support tasks as neededIdentify areas for improvement in customer service processes