Customer Support Specialist

Job DescriptionWe are seeking a Customer Support Specialist to join our dynamic team in Atlanta, GA. This role involves providing outstanding support to clients by resolving inquiries, offering guidance, and ensuring a smooth and satisfactory customer experience. The ideal candidate will have strong communication skills, a proactive attitude, and a passion for helping people.ResponsibilitiesRespond promptly and professionally to customer inquiries via phone, email, and live chatTroubleshoot and resolve customer issues efficiently and accuratelyDocument all interactions and updates in the CRM systemCollaborate with other departments to address customer concernsMonitor and follow up on open tickets to ensure timely resolutionProvide product and service information to customers when neededIdentify recurring issues and suggest process improvementsUphold the company’s customer service standards at all times