The Senior Manager of Sales (SMOS) assists the Director of Sales (DOS) with leading the Sales Team and aides in the collaboration with the Operations and Culinary teams to ensure flawless event execution. The SMOS is responsible for selling the exciting experience of Topgolf primarily through contracted events. The primary event market of focus for SMOS will be corporate clients which the SMOS will work directly with to build their perfect event. The SMOS will also assist with social market bookings as demand dictates in accordance with the company’s guest centric lead response Standards. The SMOS will manage all events booked by the National Events team. SMOS is responsible for delivering outstanding guest service throughout all stages of the sales process including ongoing post-event follow-up to ensure repeat business and referrals. The SMOS is also expected to foster new client opportunities via outbound efforts and networking in the community to drive sales.Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Key Responsibilities
Recruit, Hire, Train, Mentor and Coach Sales Team Admins
Manage Sales Admin weekly schedule in accordance with approved sales office hours coverage
Conduct and document bi-weekly 1-on-1’s with Sales Admins
Contribute to overall venue sales team revenue goals by meeting or exceeding personal sales quotas as assigned by DOS in advance on a monthly (period), quarterly and annual basis
Strive to deliver an unparalleled guest experience on the phone, via email and with in-person communication from inquiry stage to post-event follow up
Participate in management team meetings and venue pre-shifts for Associates in accordance with Topgolf’s established Sales Team Standards
Foster client relationships through ongoing communication with contacts to ensure repeat business and referrals
Assist DOS with leading daily and weekly sales team meetings
Lead regular Event Catering & Ops Meetings (a.k.a. Banquet Event Order – BEO Meetings) with representatives from the venue’s Culinary and Operations Team
Assist DOS with creation and implementation of sales contests focused on driving revenues as well as desired behaviors by Sales Associates that promote a continual improvement
Assist Sales Account Managers, Social Account Consultants and Sales Account Representatives with questions related to their events and event prospects, while following all established by the DOS and Topgolf
Manage all assigned leads with the utmost sense of urgency and in accordance with the company’s lead response time Standards
Partner with the National Events team to service all events booked by National Events Account Managers
Create, manage and confirm Event bookings using Delphi sales system including the documentation of all prospect and event client communication
Utilize established reports and dashboards to ensure personal sales Key Performance Indicator’s (KPI’s) are being met or exceeded
Partner with DOS (Director of Sales) to foster a fun, competitive, results centered and engaged sales culture/environment
Be open and eager to learn new sales skills
Work in collaboration with the sales team and other departments within the venue
Proactively strive to maintain high levels of quality, accuracy, and process consistency
Detail any changes/updates to events and any specific needs for a successful event execution by Operations and Culinary based on the guests’ expectations
Work venue sales office shifts each week as assigned by the DOS in accordance with company Standards for SMOS role
Proactively engage in outbound sales activity and networking in the community in adherence to established business development Standards for the venue and SMOS role in an effort to grow sales revenues for events
Participate in bi-weekly 1-on-1’s with DOS
Other duties as assigned
Embrace and Promote Topgolf’s Vision and Mission through our Core Values of Fun, One Team, Excellence, Edgy Spirit and Caring
Key Qualifications
5+ years of current sales experience, preferable in hospitality, restaurant or entertainment venue focused on event/ticket sales
Bachelors Degree in Business Administration, Sport Management, or Sales/Marketing preferred. Will also consider applicants with relevant work history
Ability to communicate effectively with new guests, return guests, co-workers and management
Strong computer skills, particularly with Excel, Word, PowerPoint and CRM Applications
Strong interpersonal and people skills as well as written and verbal communication skills
Solid organizational and project management skillsets
Capable of managing multiple projects/programs simultaneously, while remaining calm under pressure
Excellent pace and energy, self-motivated
Ability to maintain and project professionalism, internally and externally, at all times
Flexible in approach; can readily adapt to business and team needs and changes
Excellent self-accountability for high personal standards of conduct and professionalism
Process-oriented, highly organized, fast and accurate, able to work well under pressure and meet deadlines
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.ADAThe above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.EEO StatementTopgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.