Customer Service Representative

Description We are offering a short term contract employment opportunity for a Customer Service Representative in Washington, District of Columbia. The role involves interaction with customers primarily related to housing waitlist applications. This position falls under the industry of customer service.Responsibilities: Attend to inbound calls from customers, providing prompt and quality service Engage in data entry tasks, ensuring all customer information is up-to-date and accurate Utilize Microsoft Excel and Word to maintain and manage customer records Handle physical document collection, ensuring all necessary paperwork is obtained and properly filed Undertake clerical admin duties to support the smooth running of operations Engage in scanning and filing tasks, ensuring all customer documents are properly archived Resolve customer inquiries, ensuring their concerns and questions are properly addressed. Requirements Proficiency in answering inbound calls, demonstrating excellent communication skills and the ability to handle customer queries effectively Extensive experience in customer service, showcasing the ability to empathize with customers, resolve their issues, and maintain high customer satisfaction levels Strong data entry skills, ensuring accurate and efficient input of customer information into the company database Proficiency in Microsoft Excel, demonstrating the ability to analyze data, generate reports, and perform other essential tasks Familiarity with Microsoft Word, showcasing the ability to create detail-oriented documents, letters, and other forms of written communication TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .