Customer Service Representative

Description We are seeking a Customer Service Representative to join our team. This role, based in Washington, District of Columbia, involves interacting with customers who are on the housing waitlist or are interested in applying for the waitlist. This position is a short term contract employment opportunity and primarily involves clerical and administrative duties.Responsibilities: Engage with customers on the housing waitlist and those interested in applying Collect physical documents as required Update the company database with accurate and up-to-date information Perform data entry tasks with high attention to detail Utilize Microsoft Excel and Microsoft Word for various tasks Scan and file necessary documents efficiently Resolve customer inquiries in a timely and detail-oriented manner Monitor customer accounts and take appropriate action when necessary Answer inbound calls, providing excellent customer service at all times. Requirements Proficient in answering inbound calls, demonstrating excellent communication and listening skills Proven experience in customer service, with the ability to handle customer queries and complaints professionally and efficiently Strong data entry skills, ensuring accurate and timely input of customer information Proficiency in Microsoft Excel, with the ability to create spreadsheets, charts, and use formulas effectively Excellent knowledge of Microsoft Word, with the ability to create and edit documents, format texts and use templates effectively TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .