Customer Service Representative

Description We are offering a short term contract employment opportunity for a Customer Service Representative in the non-profit industry, based in Washington, District of Columbia, United States. This role is centered around providing exceptional customer service to clients, both telephonically and through chat support. Responsibilities: Deliver high-quality customer service to clients over the phone and via chat support Handle inbound and outbound calls efficiently and professionally Respond promptly and professionally to emails received through the Support queue Assist clients with the registration and account update processes Address general inquiries as well as specific account inquiries from clients Perform data entry tasks and maintain accurate customer credit records Use Microsoft Excel and Word to manage and document customer interactions Schedule appointments as per client requirements Process customer credit applications with accuracy and efficiency Monitor customer accounts and take appropriate action as necessary. Requirements Proven experience in answering inbound calls efficiently and professionally. Demonstrable skills in call center customer service, reflecting the ability to manage high call volumes. Exceptional customer service skills, with a strong focus on customer satisfaction and relationship building. Proficiency in data entry tasks, ensuring accuracy and attention to detail. Experience with email correspondence, demonstrating effective written communication and response management. Ability to handle both inbound and outbound calls, managing multiple lines if necessary. Proficiency in Microsoft Excel, including data analysis and report generation. Proficiency in Microsoft Word, including drafting correspondence and document formatting. Experience with order entry, demonstrating accuracy and efficiency in processing customer orders. Ability to schedule appointments accurately and manage multiple calendars simultaneously. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .