Join Our Team as an Office & Relations Coordinator!
Are you a master multitasker with a passion for organization? We're seeking a dynamic individual to join our team as an Office & Relations Coordinator!
We are a growing residential property management company, primarily managing apartment and mixed-use buildings of various sizes in Oakland, Berkeley, San Leandro and other East Bay Area cities.
We're looking for someone with excellent communication skills and a knack for problem-solving. Whether it's greeting visitors with a warm smile or troubleshooting technical issues, you'll handle every task with professionalism and efficiency.
This is an opportunity to be part of a supportive team and make a real impact on our success. If you thrive in a fast-paced environment and love the challenge of juggling multiple responsibilities, we want to hear from you!
Responsibilities include:
Professional and timely communications with tenants & prospective tenants, associates, clients, supervisors, government and financial services representatives, etc.
Enter rent receipts into the system accurately and in a timely manner.
Manage accounts receivable for tenant accounts, including monitoring for delinquencies and taking appropriate actions.
Process bank deposits and ensure accurate record-keeping.
Manage security deposit deductions and disposition packages
Coordinate tenant bill backs for shared expenses, ensuring accuracy and timeliness.
Manage filing system by scanning and organizing documents digitally.
Ensure vendor compliance by collecting necessary documents such as insurance certificates and W-9 forms.
Manage reception duties, including answering phones, greeting visitors, and handling prospective tenant inquiries.
Assist with coordinating clean & shows, and utility account setup for properties as needed.
Perform other tasks as required to support office operations and team members.
Requirements include:
Ability to work and communicate professionally with a wide variety of people and personalities
Ability to prioritize, organize and complete tasks or multi-step processes is essential.
Ability to enter data into our software and make use of software reports
Ability to learn and use new processes, software programs or mobile applications
Ability and willingness to protect operations by keeping sensitive information confidential
Consistent and reliable attendance in-office is necessary
Diplomatic, tactful, team player
Excellent written and verbal communication skills
Must have your own vehicle, an excellent driving record and adequate insurance. (mileage is reimbursed)
Must have satisfactory references
Appfolio experience a plus
Property Management experience a BIG plus
We use industry leading property management software (Appfolio), and collaboration and productivity software (Microsoft Teams/Outlook/OneDrive/etc). This position will primarily conduct activities in the office, but may occasionally be called to go to properties we manage. We have an informal and congenial working atmosphere but high standards for productivity, professional tact and reliability. This is an at-will, full-time position, with paid time off, holidays, sick time, a health care stipend, retirement matching, and other benefits.
This company is an Equal Opportunity Employer. All qualified applicants are encouraged to contact us and provide your resume.
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and tenants, responsibilities may be modified at any time.