Job Title: General Manager
Department: Front of House
Reports to: President
Salary: $80,000 annually, discretionary annual bonus
Status: Full-time, Exempt
Location (Job Location) :
Dumpling Time Stanford, 180 El Camino Real, #140, Palo Alto, CA 94304
Company Overview The Omakase Restaurant Group is the brainchild of co-founder and CEO Kash Feng, a Xi'an born entrepreneur with an inclination for hospitality. Multi-concept in nature, the Omakase Restaurant Group serves the Bay Area and prides itself on offering the highest caliber Asian and American cuisine that remains quintessentially Californian.
Job Summary The Lead Server is responsible for consistently delivering strong service results. This position ensures the restaurant is properly staffed, employees are on task, and that the restaurant is well organized, stocked, and cleaned. This position is also responsible for the business operating smoothly during the assigned shift. In this role, the Lead Server will partner with other members of management to keep the work environment safe and compliant with all relevant laws and regulations.
Primary Duties and Responsibilities
Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.
Responsible for ensuring all financials and personnel/payroll related administrative duties are completed accurately, on time, and in accordance with company procedures.
Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas; compliance with operational standards, company policies, federal/state/local laws, and ordinances.
Responsible for ensuring consistent high quality of food preparation and service.
Estimate food and beverage costs; work with Operations team for efficient provisioning and purchasing of supplies; supervise portion control and preparation to minimize waste.
Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
Ensure proper security procedures are in place to protect employees, guests and company assets.
Ensure a safe working and dining environment to reduce the risk of injury and accidents; complete accident reports promptly in the event that a guest or employee is injured.
Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness.
Provide direction to employees regarding operational and procedural issues.
Supervise, develop, and when necessary, terminate employees. Maintain an accurate and up-to-date plan of restaurant staffing needs.
Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.
Provide strong presence and involvement in the local community and with vendors.
Assist guests with menu selections, and collaborate with Chef on pricing, food presentation and execution.
The duties of this position may change from time to time. Omakase Restaurant Group reserves the right to add or delete duties and responsibilities at the discretion of Omakase Restaurant Group or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all inclusive.
Minimum Requirements:
Minimum 2 years of management experience in a fine dining restaurant.
Strong understanding of food safety.
Strong knowledge of wine and beverage program preferred.
Excellent interpersonal and communication (written and verbal) skills.
Team and guest-service oriented.
Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up.
Displays technology capacity (phones, computers, apps, software, photocopiers, etc).
Be well-groomed at all times.
Must be flexible and able to handle last-minute changes.
Prerequisites for Employment:
Valid manager level California ServSafe Food Handler Certification
Valid Responsible Beverage Service Certification
Physical Requirements:
The physical demands described here are representative of those that must be met by the General Manager to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job mainly operates on the floor during restaurant hours, with occasional travel required to attend meetings and events, or to fulfill other duties as needed.
While performing the duties of this job, the General Manager is regularly required to stand, walk, sit, talk or hear. Frequently it is required to use hands and arms to reach, handle, or feel objects, tools, or controls. The Lead Server is occasionally required to stoop, kneel, crouch, or crawl.
The General Manager must be able to lift and/or move up to 25 pounds, be able to work in a standing and sitting position for long periods of time.
Omakase Restaurant Group provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability, gender, gender identity or expression, genetics, or any other federal/state protected category. Omakase Restaurant Group will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.