Job Title: Rental Coordinator
Reports To: Store Manager
Hourly Pay Range: Starts at $25 or more Dependent on Experience
Starting pay will depend on knowledge, skills, ability and the city that this open position is located.
Location: 805 Comstock St., Santa Clara
Apply Online: https://www.crescorent.com/current-openings/
We are in search of friendly Rental Coordinators that have the ability to function well as part of a team. You must have very effective organizational and communication skills to service our clientele efficiently.
This position does a variety of manual tasks in support of the branch operation. The primary objective is to provide counter and phone support to customers and other Cresco locations. This position also provides labor assistance to mechanics, sales staff and other branch personnel engaged in meeting the needs of customers, including the checkout and demonstration of equipment.
MINIMUM REQUIREMENTS
Previous counter /customer service experience in the equipment rental/construction industry and/or related field preferred
Positive attitude
Professional phone demeanor
Excellent verbal communication
Professional & clean appearance
Clean DMV & drug screen required
Demonstrate understanding of rental equipment
Demonstrate understanding of rental software
Demonstrate the ability to follow operational procedures
Strong customer service orientation
Diligent attention to safety
ESSENTIAL RESPONSIBILITIES:
Greet customers and assist with customer inquiries
Handle Dispatch Responsibilities as needed
Suggest equipment and supplies to meet customer needs
May assist in educating customers on equipment use and demonstrating equipment for customers
Determine equipment available for rental
Perform inventory control processes
Load and unload equipment, assist with deliveries and prepare equipment for rental
Check equipment for damage, record hours used, mileage and fuel levels for billing purposes
Inspect equipment and trucks for safety decals and compliance, and ensure that equipment is in good working order
Follow proper cash accounts procedures
Follow all Cresco Operational Procedures and QC Standards
Perform any other duties as assigned by the Store Manager or any Cresco Manager
Education, Experience and Required Skills, Including Certificates, Licenses and Registrations
High school diploma or equivalent preferred
Previous sales or customer service experience
Knowledge and experience in the equipment rental industry preferred
Basic Computer Skills
Valid California driver's license
Physical Demands and/or Work Environment
Frequent lifting up to 20 lbs., occasional lifting up to 40 lbs., and infrequent lifting up to 50 lbs
Activities requiring handling and grasping with the hands when restocking shelves, loading and unloading equipment, processing customer transactions
Ability to bend, kneel, walk and stand on concrete and uneven surfaces for at least 4 hours per day
Occasional use of foot/feet to operate foot pedal on equipment.
Ability to sit for at least 4 hours per day
Ability to climb over and into equipment several times per day
Cresco offers:
- Growth opportunities in a fun and rewarding work environment
- Competitive wages
- Paid Time Off, Sick Pay, Holiday Pay, Jury Duty Pay and Bereavement Days Off
- Medical, Dental, Vision, Life and; Disability Insurance
- Flexible Spending Account, with Health and Dependent Care reimbursement
- Retirement Plan
- Training at Cresco University
Cresco Equipment Rentals is an Equal Employment Opportunity/Affirmative Action employer and provides reasonable accommodations for qualified individuals with disabilities or are disabled veterans.